Refund Policy
Effective as of: July 24, 2026
At FLACCHI Solar-Powered Flame LED Lighted Strip Lights, 42ft 15-LED Outdoor Waterproof Garden Accessories, Energy-Efficient Eco-Friendly Backyard & Outdoor Decor Summervibes, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process.
1. 30-Day Return Window
You may return most new, unused items within 30 days from the date of delivery for a full refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@example.com within 30 days of receiving your order. Please include your order number and the reason for your return.
- Receive RMA Number: Our customer service team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Please do not send your item back without an RMA number, as it may delay or prevent your refund.
- Package Your Item: Securely package the item in its original packaging, including all accessories, manuals, and parts. Clearly write the provided RMA number on the outside of the package.
- Ship Your Item: Send the package to the address provided in the return instructions.
3. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
- Please note that it may take some time for your bank or credit card company to post the refund to your account.
5. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Products that have been used, altered, or are not in their original condition and packaging.
- Items marked as "Final Sale" or "Clearance."
- Gift cards.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@example.com within 7 days of delivery. Please include your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including original shipping costs, at no additional charge to you.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@example.com to initiate the process.
8. Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check Your Bank Account: First, check your bank account again.
- Contact Your Credit Card Company: Next, contact your credit card company; it may take some time before your refund is officially posted.
- Contact Your Bank: Then contact your bank. There is often some processing time before a refund is posted.
- Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at support@example.com.
9. Contact Us
For any questions regarding our Refund Policy, please contact us at support@example.com.